Subscribers who went through Digital River Penalised?

[Wilson Photo]

I have had the Photography plan 20GB since its inception, current plan 1 year pre-paid @ 1,617,600 IDR 

The ecommerce seller is "Digital River"

It seems from Adobe emails I have to now use Adobe to buy a plan but the only plan avaiable is a 1TB Photo plan at 3,952,004 IDR a 244% increase

I do not need 1TB nor am I going to pay a 244% increase. 

How do I renew my existing plan at the origianl price? can't seem to find this online & Adobe CS chat only refers to plans on the website. Surely Adobe will honour their existing customers rather than force them into a blatent price hike for no fault of the customer except they used "Digital River"

Thanks

[John Waller]

Nothing to do with Digital River. Digital River has closed.

Adobe has increased the Photography Plan prices globally.

See 

Creative Cloud Photography (20GB) pricing changes | Common questions

Adobe 2025 Pricing Update FAQ | Matt Kloskowski

Contact Adobe Customer Support to discuss your options.

https://helpx.adobe.com/contact.html

[Wilson Photo]

@John Waller 
I never said it was to do with "Digital River"  just that those customers are penalised by, in my case, a 244% increase.

The Price for EXISTING Photoplan 20GB remained the SAME for customers on the annual plan. 

I suggest you actually read the links you sent:!

Extract!!  from Matt K

Let’s look at a few different scenarios:

Person A: Subscribed to the $9.99 Photography Plan ......

Good news! Nothing changes for you. Your price doesn’t go up. You get the same apps and benefits and you’ll continue to pay $120 annually (which works out to $9.99 a month). See, I told you it wasn’t that bad. 

So you are wrong about price rise in my case. 

[John Waller]

Just trying to help, @Wilson Photo. I understand you're upset. I would be too. 

Contact Adobe Customer Support for your options.

[kglad]

it's not clear (to me) what adobe's doing wiith the photography plan.  initially they.announced the monthly paid plan would increase by 50% in cost, but the prepaid plan would remain unchanged.

now, it no longer appears that the prepaid plan is same priced.