subscribtion

[jonasz_2318]

Hello,
I tried to cancel my subscription earlier, but there was an error and the cancellation didn’t go through. The payment hasn’t been made yet, but I don’t have enough funds on this account to cover it, and I won’t be able to pay. I kindly ask for your help in canceling the subscription before the charge goes through. This is very important to me, and I would really appreciate your support in resolving this situation.
Thank you so much for your understanding and help. 

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html