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subscription as a minor

New Here ,
Jun 03, 2024 Jun 03, 2024

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Hello!

Since there is no one I can contact with E-mail at adobe,  so so let me write so everyone can see 🙂

 

My daughter Emilia, Sweden  (adobe loggin: <email address removed> made an adobe account at the begining of april.  (She was 15 years at the time)

The first thing she did, was buy some plans with 1 year subscriptions. (after effect)

She saw the little check box "Add a 30-day free trial of Adobe Stock". 

" but forgot to cancel the offer after 30 days... so now she has two plans totaling $68 a month for a year..  with no income! she is too young to understand the meaning of the deal.

 

Emilia only mentioned this for me,  after adobe deducted bout $68 from her account! I can say she was crying when she talked with me,  I had no idea what deal she made with adobe... When I tried to cancel the plans, I saw that she was locked in for a year!!! without my permission!!

I got quite angry because I thought adobe had knowledge of age and subscription in Sweden?

 

In Sweden, it is not permitted for children under the age of 18 to subscribe with a fee, without parental consent! So as a parent I demand that this subscription be terminated with immediate effect,

and all charges cancelled. (she has already suffered a $68 bill... it is her money for the summer holiday)

how do we proceed in this case? who can we contact? 

 

Best Regards Peter Silverdahl       <email address removed>

TOPICS
Account management , Billing

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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You and your daughter have both learned that she needs better supervision

 

This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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According to Adobe's TERMS, students aged 13 yrs or older can join a subscription plan.

As parents, when we give teens purchase power with a credit or debit card, we assume responsibility for their actions (warts and all).

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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whose credit card was she using? 

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