Subscription [at Apple store, not Adobe]

New Here ,
Sep 22, 2021 Sep 22, 2021

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I cancelled my plan through Apple Store subscriptions section during free trial period in May as I no longer needed app. I have been charged £15 a month since then and now charged a £53 canellation fee. This is ridiculous as I cancelled subscription through Apple in the free trial period. Please help. I cannot even find an email address to contact about this. Very u happy customer 

 

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Account management , Billing

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Adobe Community Professional ,
Sep 22, 2021 Sep 22, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. 

 

Adobe can't help you with your issue. You have to get in touch with the Apple Store because that's who you bought your subscription from. Adobe has no access to this information.

 

 

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Adobe Community Professional ,
Sep 22, 2021 Sep 22, 2021

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What does Apple have to do with Adobe?

Two separate companies with two separate billing systems....

 

How do I Cancel my Adobe Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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