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Subscription Cancel/suspension overlap. Does Adobe need to be contacted?

New Here ,
May 04, 2024 May 04, 2024

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I cancelled my subscription on May 2 and received the confirmation and cancellation # the same day. Today, May 4th, I received an email from Adobe stating that my subscription has been suspended. I'm wondering if this is possibly an overlap in timing since the cancel date was 2 days from the next subscription payment date. Or is this something I need to contact Adobe about to ensure they actually are aware of my cancellation. I appreciate your feedback.

 

Below is the email language I received:

"Your subscription has been suspended. We have attempted to contact you to update your payment information, but the payment has failed. During this suspension period, you will lose access to the paid tools in your subscription; however, you will retain access to your Account and any Content within our free user storage limits. We will continue to attempt to collect payment for the remainder of your subscription term. Once payment is received, your subscription access will be fully restored"

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Account management , Billing

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Community Expert ,
May 04, 2024 May 04, 2024

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First, Log in to your Adobe account and click this link https://account.adobe.com/plans to see if you have anything active

 

If that doesn't answer your question, you need to contact support

This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
May 09, 2024 May 09, 2024

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Hi @Alicia37179665atuq,

We're chiming in to see if you still need help or if you contacted our support team to get help.

Let us know.

Thanks,

Shivangi

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