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Subscription canceld

New Here ,
Aug 12, 2020 Aug 12, 2020

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Hello there,

 

i just bought a year subscription of Adobe Photo on Amazon. Because i had the subscription i thought i could cancel the mothly subscription i had prior. I cancelt the subscription but now everything is gone and when i look unter subscription its telling me "next payment on 12.09.2020". The year subscription is not showing up as well. I tried to redeem the code again but its telling me that the code was already used. How can i undo this? Looks like my year subscription is away. 

Thanks 

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correct answers 1 Correct answer

Community Expert , Aug 12, 2020 Aug 12, 2020

This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

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Community Expert ,
Aug 12, 2020 Aug 12, 2020

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This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

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