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Subscription canceld

New Here ,
Aug 12, 2020 Aug 12, 2020

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Hello there,

 

i just bought a year subscription of Adobe Photo on Amazon. Because i had the subscription i thought i could cancel the mothly subscription i had prior. I cancelt the subscription but now everything is gone and when i look unter subscription its telling me "next payment on 12.09.2020". The year subscription is not showing up as well. I tried to redeem the code again but its telling me that the code was already used. How can i undo this? Looks like my year subscription is away. 

Thanks 

TOPICS
CC FAQ, Creative Cloud, Exchange, Feature request, New user

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correct answers 1 Correct answer

Adobe Community Professional , Aug 12, 2020 Aug 12, 2020
This is a public forum, not the link to Adobe support.  Sorry, but we're normal users and we can't help with account and/or payment problems.  Please click the link below to contact Adobe staff to help.     Be sure to remain signed in with your Adobe ID before accessing the link below.  You have to allow 'cookies' in your web browser for this to work  https://helpx.adobe.com/contact.html    Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

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Adobe Community Professional ,
Aug 12, 2020 Aug 12, 2020

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This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

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Translate

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines