Subscription cancelled but money incorrectly debited

New Here ,
Feb 12, 2022 Feb 12, 2022

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In December, I decided to trial your subscription. In doing so, I accidentally created two accounts [ Personal Info removed by Moderator ] but I then cancelled both within less than a week.

However, you did not process the cancellation for either account, and I see that I have now been charged 2 subscription fees for two months!

Kindly terminate these incorrectly continuing subscriptions immediately, and refund me the money that has been incorrectly charged to my account.

Ciaran

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Adobe Community Professional ,
Feb 12, 2022 Feb 12, 2022

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Feb 12, 2022 Feb 12, 2022

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LATEST
quote

In December, I decided to trial your subscription.


By @Ciaran23126838fx75

 

Just to be clear:  This is a user to user forum and not Adobe Support.

Please follow the advice by kglad .


You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

 

 

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