/t5/account-payment-plan-discussions/subscription-download-freezes-at-27/td-p/10945714Feb 25, 2020
Feb 25, 2020
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I baught the subscription on my pc. Afterwords I tried to download adobe premier, the download froze at 27% constantly. I've been trying to get hold of adobe to cancel my subscription and get my money back for their services that i couldn't use woth no luck. What do I do ? Paying about R600 and to cancel will cost R2000 for a service that i cant even get.
Make sure that you have all Windows updates that are available.
The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.
Thank you for the advice, however with the bad experience I've had i do not wish to continue with this and get my money back, but I cant even get hold of adobe
/t5/account-payment-plan-discussions/subscription-download-freezes-at-27/m-p/10947139#M2457Feb 25, 2020
Feb 25, 2020
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1. I'm assuming your computer meets or exceeds the system requirements to run Creative Cloud + Premier Pro. But just in case, see links below for details.
2. You need a computer user profile with administrative permissions to install software. If you'rer not this computer's admin, contact your IT dept for help.
3. Downloading & installing is a 3 step process. It would be helpful to know where the interruption is occurring. See links below.
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