Subscription Ended Can't Login Using New Account in CC

New Here ,
Aug 03, 2022 Aug 03, 2022

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My Adobe subscription ended yesterday. When I tried to open Photoshop yesterday, it kept saying, "We can't verify your subscription status." So as of right now, my friend is lending me his account, which he doesn't use. The problem is that I am not able to sign in using Creative Cloud. When I launch the app, it'll give me a message that says, "You've been signed out." Please sign in again to continue using Adobe Apps. " When I press the button that says, "Sign in," the message will go to a loading symbol and right back to the same message. I deleted Creative Cloud as well as all of the programs: Photoshop, Premiere, and so on. This hasn't helped at all. I still have this message in CC that is preventing me from logging in. I've also tried the other suggestions forums, didn't work either. CC works fine 4 days ago, but after my sub ended, I can't do anything. 

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Community Expert ,
Aug 04, 2022 Aug 04, 2022

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1. it's illegal to "share" accounts.

2. hopefully, you didn't delete anything related to adobe, but properly uninstalled.  if that's not the case skip to the clean install section and hope for the best. (and never do that, again.)

3. if you properly uninstalled your adobe programs and the cc desktop app, start with resetting:

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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