Subscription errors

[Katreener24274340c0fz]

Have had subscription through my Apple account and when I go to edit docs it's saying I have a free account.  Canceled and re subscribe.  Still not working.  Account can be free if I pay monthly.  HELP

[John T Smith · Accepted solution]

Are you paying Apple, or Adobe?

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html