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subscription expired problem - title edited because of branching

New Here ,
Dec 13, 2022 Dec 13, 2022

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hi, my adobbe illustrator license has expired but I made the payment on November 10, 2022
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Account management , Billing

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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@sabrina21524356kxbq 

 

do you have a teams or enterprise subscription?

 

if NOT, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<branched and moved from enterprise&teams>

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