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Subscription fee debited during trial period

New Here ,
Jul 09, 2023 Jul 09, 2023

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I was under trial period for a week(29th June to 5th July). However, my bank account got debited annual subscription fee of Rs.2599 on 5th July morning, twelve hours before the end of the trial period, without me getting any advance notification for the same. Now, I am behind getting my money back, for a week. This is unfair.

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Community Expert ,
Jul 10, 2023 Jul 10, 2023

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Hi, 

Sorry to hear that. I would suggest you contact your local sales team (Resolve account & billing issues (adobe.com)) and use the correct forum to get a better answer.

Account, Payment, & Plan - Adobe Support Community

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Community Expert ,
Jul 10, 2023 Jul 10, 2023

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[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

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Community Expert ,
Jul 10, 2023 Jul 10, 2023

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contact adobe support if you have a billing problem. what's occured can't be undone, however.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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