Subscription issue

[ratnesh_5343]

I subscribed, not not able to use any feature, it says it is not enabled, worst thing! Money wasted!!!!

[Srishti Bali]

Hi @ratnesh_5343

Sorry to hear about this experience. To help us look into this, could you please share a few more details?

• What features are you referring to?
• The Adobe ID you used to purchase the subscription (you can mask part of it for privacy). Send it via DM.
• The exact message you see in the app when features appear disabled

• The app version and Android OS version on your device?

Once we have this information, we’ll be in a better position to guide you.

Regards,

Srishti

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[Jeffrey_A_Wright]

I am sorry, Ratnesh, but I don't show any active subscriptions or recent transactions under the account you used to create this public discussion thread. Please see https://adobe.ly/3YiuZeg for information on how to locate the account with the active commitment to Adobe. ^JW