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Subscription not cancelled

New Here ,
Aug 16, 2020 Aug 16, 2020

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Good day,

 

just over a year ago I subscribed to two (wrong) services for a year.

It was my bad move so I sucked it up and paid an arm and a leg for a sub I did not use even once.

I cancelled one bit for got to cancel Adobe Stock, so it reknewed for another year...
Is there any way to get out of it?

 

thank you kindly in advance

 

john

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Account management , Billing

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Community Expert ,
Aug 16, 2020 Aug 16, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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New Here ,
Aug 16, 2020 Aug 16, 2020

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Thank you for the reply, however it was a 12 month sub.
so I was trying to reach out to customer support if they could cancell it.

Really do not want to pat 30 euro / month for another year.

 

jd

 

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Community Expert ,
Aug 16, 2020 Aug 16, 2020

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To cancel your subscription, please log-in to your account below.  Click on Manage Plans > Cancel.  NOTE: Early cancellation incurs a 50% penalty fee.
https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe on the same page.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 17, 2020 Aug 17, 2020

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Yeah, I got that bit. 
I was hoping that since I paid 600 euros the past year for something that I did not use,

someomne could do an exemption sice I am only a few day sinto the next year sunscription.

 

Ok. will do as such and bite the bitter pill and keep the aftertaste.

Customer satisfaction #1 (right after profit)

 

thanks anyway.

 

john

john

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New Here ,
Aug 17, 2020 Aug 17, 2020

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BTW there us is no cancel option...  Screen Shot 2020-08-17 at 10.51.00.jpg

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Community Expert ,
Aug 17, 2020 Aug 17, 2020

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John,

We're just product users like you.  Nobody in this user-to-user forum can waive cancellation fees for you. 

You really must contact support.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 18, 2020 Aug 18, 2020

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oh ok, sorry about that. 
Thank you for clarifying that Nancy!

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