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Subscription not recognized

New Here ,
Sep 06, 2022 Sep 06, 2022

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I have a paid subscription but suddenly my desktop app tells me the trial has expired. 

I have logged out, reinstalled, and reset the password and still, I can not use it.

This is the most recent version of Acrobat DC on Windows 11

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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[Moderator moved from Using the Community to Account, Payment & Plan.]

 

Please confirm that your subscription is active and payment details are current by logging-in below.

https://account.adobe.com/plans

 

If everything is OK there, do the following:

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Hope that helps, if not post back for further instructions.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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