Subscription paid but doesn't work!

[the_blue_7260]

Hi there,

A few days ago I took a black friday deal creative cloud subscription. I've paid it with IDEAL. After that there is no subscription found in my account. After chatting with an employee and had a call back phonecall this morning with an employee they just closed my case as solved with the mention unknown charge. I can not get in touch by AI or chat at this moment. Tried 3 times, waited almost an hour and got kicked out the chat somehow... can't reply on the emails anymore because the case is closed.

The payment is done, i just want my subscription as paid for with the deal.

Is there anyone Who can help me out how to solve this?

Thanks for your help!

[Jeffrey_A_Wright]

The_Blue, I am sorry, but I don't see any active subscriptions under the account you are using to post to this public discussion forum. If you have redeemed a redemption code for our services, please make sure you are log in under the account you used to redeem the code. For more information on how to use redemption codes, see https://adobe.ly/4rwJ6tK. ^JW

[the_blue_7260]

Hi Jeffrey,

I know that's the weird part. I didnt use any code because that wasnt necessary. I just used the black friday deal and paid. Therefor there has never been an active subscription added to my account. I can give you the closed casenumber if it helps you?

I really want to use my subscription so i really want to solve this.

[Jeffrey_A_Wright]

I already reviewed your interaction and your support case, The_Blue. I would recommend that you contact whoever you purchased the Black Friday offer from. If they are unavailable, then please dispute the charge with your payment provider.

If you did log in with this account, then you may want to reset the password, in case it was compromised. You can find information on how to request a password reset at https://adobe.ly/3XsFHP6. ^JW