Subscription problem.

New Here ,
Nov 15, 2021 Nov 15, 2021

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Hi 

i subscribed the year subscription but now it doesn't work ask for subscribe again and doesn't even allow to install previous subscription as am using iPad Pro 

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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Hi Waqar,

 

Sorry for the delay in response to your issue.

We did check your account through the registered email on Community, but couldn't find any active subscription under it. 

In this scenario, what we assume is that, the email address initially used to register the for subscription is a different than this one. 

Is there any other email you could probably think of? Please share it with us via private message.

 

To initiate private message:

1- Click on my profile icon

2- click on Send message at upper right corner.

3- type your message and send.

 

Thanks,

Akanchha

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