Subscription problem

[ali__1488]

Hello! I got a problem here's a description of it: I decided to use Adobe Photoshop for the first time and there was a period of 1 week after which I did not use the application, but I was charged anyway, please tell me what to do

(I stopped using the program because I didn't like the subscription price as well as some other aspects of the interface, sorry for bad ENG i use google translate)

[AxelMatt · Accepted solution]

Please take a look here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

and here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

If this doesn't help you have to contact the Adobe support. This is a public forum, not the link to Adobe support. Sorry, but we're normal users  and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help. Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

If you like you can also use Twitter (now X):  Adobe Care (@AdobeCare) / X

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

[John T Smith · Accepted solution]

For anyone else reading this, not using is NOT the same as cancelling your subscription... if you do not cancel your trial will be converted to a paid subscription

When you 'click to agree' to the subscription terms while starting a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
-And the difference between an actual Monthly subscription and Annual paid Monthly
My Oct 4 2023 reply here discusses the different payment plans
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payme...
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html