Subscription problem

[mateusz_1161]

Hi,
I have a full plan with access to all apps. Everything was fine until today. At this point I can't open any apps. It says "subscription expired". When I want to buy a subscription it shows that I already have a purchased subscription.

[jane-e]

@mateusz_1161 

Try the steps here first and let us know if they work or if you need more help.

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

I've moved your post from Creative Cloud desktop to theAccount, Payment, & Plan forum.

Jane

[kglad]

actually, that isn't the first link you should try:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

IF your account shows an active subscription and the above fails to help:

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[Shivangi_Gupta]

Hi @mateusz_1161,

I confirm you have an active subscription to CC all apps. Could you test the issue after signing out and signing back in to your Adobe CC desktop application?

Let us know if it brings any change.

^Shivangi