Subscription problem

[andrea_2501]

Good evening everyone, i want delete my monthly account subscription, one month ago i called the assistence centre to remove my monthly payment and the company manager said to me it would be ended on November 25th 2025, after that day the monthly subscription go on with the total payment of € 24,90, this afternoon i recalled the assistence centre but nobody answered to me, someone could tell me how to resolve this problem?

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Shivangi_Gupta]

Hi @andrea_2501,

We’re here to help!

I’ve reviewed your account details and see that you have an active annual subscription billed monthly for Creative Cloud Pro, which has been running for 3 months and 19 days.

Since this is an annual plan, it offers a discounted monthly rate. However, one important condition applies: if you cancel before the term ends, an early termination/cancellation fee may apply. This is outlined in the article shared by the expert above.

Could you confirm if you agreed to the cancellation fee when you spoke with our support representative last month?

Let us know, and we’ll look into the details for you.

^Shivangi

[andrea_2501]

@Shivangi_Gupta on December 15th 2025 i called an Italian Adobe employee to explain my problem and he told me that my monthly subscription was still active, maybe the girl which i spoke one month ago forgot to cancel me from the account Adobe and i continued to give her money until November 25th 2025, after all this time i asked to the employee to completely eliminate my subscription because i didn't use the software anymore and all was done. Thank you for your support, good bye.

[kglad]

@andrea_2501 

it sounds like you still need to cancel your subscription.

[Nancy OShea]

If you cancelled, there's a record of it in your online account's Support History panel. Log-in below.

You may update the case # you find there. 

https://account.adobe.com/support