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8

Subscription refund

New Here ,
Feb 19, 2024 Feb 19, 2024

My subscription auto renewed and I just realised it today when I was charged. I have cancelled my plan. Is there a way to get the transaction reversed?

TOPICS
Account management , Billing
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Community Expert ,
Feb 19, 2024 Feb 19, 2024

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Feb 24, 2024 Feb 24, 2024
LATEST

Hi @Luna2406,

We can see that you have cancelled your subscription with the term end date on March 19, 2024.

We hope you got the desired outcome for the query you came with.

Let us know if you have any questions.

Thanks,

Shivangi 

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