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Subscription (un)expired

New Here ,
Mar 01, 2021 Mar 01, 2021

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Good morning.

 

I had a one year subscription. I paid last 18 January 2021. However, when I tried to open a pdf document for signing, I was informed that my subscription already expired when in fact I just paid a one year subscription two months ago! Please help on how to get back my active subscription. 

Thanks a lot.

 

 

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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Hello @Toto B,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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check your account to verify your subscription is what you expect and to verify your adobe id, https://account.adobe.com

 

then if you account shows as current, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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