Subscription

[Darina5FE0]

Good afternoon!
My sister signed up for my card and she forgot to cancel this subscription. I am a poor student from Russia so after the charge-off I have no money left this month. Is it possible to give me a refund, please? Sorry for this request. Thank you for your help.

[Manan Joshi]

Hello @Darina5FE0 ,
The first thing to do is cancel the subscription right now. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Now you might be eligible for a refund/cancellation charges. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

If you are not eligible for a refund, contact support anyway and tell them your issue they might be able to help.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan