Subscription

[marlene_3139]

How do I get support for a refund on a year long subscription I literally forgot to cancel today and got charged right away I won't be needing it. $75 dollars. I've been having a hard time getting anywhere for help

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Nancy OShea]

You have 14 days in which to cancel without penalty & receive a refund. After 14 days, there's no refund. And an early termination fee may apply.

https://account.adobe.com/plans

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

[John T Smith]

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Account forum

[Jeffrey_A_Wright]

Marlene, I see you just started a new subscription in addition to your other canceled memberships. Please see https://adobe.ly/4hp9fEu for steps you can take to cancel your recently activated subscription. For more information on any fees or charges that could be applied, see https://adobe.ly/3Fvntq7. ^JW