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Subscription

New Here ,
Mar 10, 2025 Mar 10, 2025

How do I get support for a refund on a year long subscription I literally forgot to cancel today and got charged right away I won't be needing it. $75 dollars. I've been having a hard time getting anywhere for help

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Community Expert ,
Mar 10, 2025 Mar 10, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

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Community Expert ,
Mar 10, 2025 Mar 10, 2025

You have 14 days in which to cancel without penalty & receive a refund. After 14 days, there's no refund. And an early termination fee may apply.

https://account.adobe.com/plans

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Community Expert ,
Mar 10, 2025 Mar 10, 2025

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Account forum

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Adobe Employee ,
Mar 10, 2025 Mar 10, 2025
LATEST

Marlene, I see you just started a new subscription in addition to your other canceled memberships. Please see https://adobe.ly/4hp9fEu for steps you can take to cancel your recently activated subscription. For more information on any fees or charges that could be applied, see https://adobe.ly/3Fvntq7. ^JW

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