Subscription

New Here ,
Sep 28, 2021 Sep 28, 2021

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Hi, I have a problem. 
I bought a subscription for a 1 year and while I was using app it's was stopped and blocked. 
Now I paid for a next month but in my account I don't have this subscription and all possiblety to work with documents. 
Help me to figure out.

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Adobe Community Professional ,
Sep 28, 2021 Sep 28, 2021

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Employee ,
Sep 28, 2021 Sep 28, 2021

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Hi there, 

 

I see you have an Adobe account under the same ID as with forums. There is no active subscription under this ID. In order to edit documents you will have to purchase again the Acrobat DC subscription. 

Please use this link for purchase: https://www.adobe.com/in/creativecloud/plans.html.

 

Hope this helps!

 

Thanks 

Kanika 

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