subscription

New Here ,
Jan 05, 2022 Jan 05, 2022

Copy link to clipboard

Copied

Dears, I was trying a probation period and not satisfied with a product and service. According  to the probation period for premium functions for 1 week, the application must to ask to confirm about subscription. But it wasn't happed. Application just took my money and didn't ask about my decision to continue working in apps. I kindly ask you to stop prividing me with premium function and come back my money asap. Thank you, Svetlana

Views

63

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 06, 2022 Jan 06, 2022

Copy link to clipboard

Copied

Hello @Светлана22524914ws2t,

You have 14 days to cancel your subscription. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support(don't wait if you can't cancel on your own, as time is of essence to be eligible for refund).
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 08, 2022 Jan 08, 2022

Copy link to clipboard

Copied

LATEST

Hi, sorry for the frustration. 

I don't see a subscription associated with the Adobe ID you used to sign into this forum. Do you have another email you use as an Adobe ID?

Also, it looks like you may have started your subscription through the Apple App Store. If that is the case, see this page for canceling your subscription and requesting a refund.

 

 

I hope that helps. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines