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Subscription

New Here ,
Aug 17, 2022 Aug 17, 2022

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Started what I thought was a monthly subscription. But it was a yearly one.

 

Now I'm being charged a huge cancellation fee for ending my subscription.

 

Disgusted and am ready to vomit.

 

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Community Expert ,
Aug 18, 2022 Aug 18, 2022

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You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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Community Expert ,
Aug 18, 2022 Aug 18, 2022

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MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

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Community Expert ,
Aug 18, 2022 Aug 18, 2022

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LATEST

Did you sign-up for Annual paid monthy?
You had 14 days to cancel without any penalty.  

To avoid the 50% cancellation fee, wait until your 12th month of service to cancel.


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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