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New Here ,
Jan 20, 2023 Jan 20, 2023

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I need to understand whether or not I should cancel my Adobe subscription as my Mac is too old for any further upgrades. I am using MacOs Catalina which is relevant up to 2022. 

 

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correct answers 1 Correct answer

Community Expert , Jan 20, 2023 Jan 20, 2023

When you cancel, you won't have access to your current creative cloud. You need to continue the subscription even if you can't upgrade to the next version. Best would be, however, to do a hardware upgrade. That is the disadvantage of working with Apple computers. They are making their machines obsolete, by not allowing newer programs on older OS versions and not allowing newer OS versions on older machines.

 

If you want to contact Adobe customer service to discuss your options, please do so. I

...

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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When you cancel, you won't have access to your current creative cloud. You need to continue the subscription even if you can't upgrade to the next version. Best would be, however, to do a hardware upgrade. That is the disadvantage of working with Apple computers. They are making their machines obsolete, by not allowing newer programs on older OS versions and not allowing newer OS versions on older machines.

 

If you want to contact Adobe customer service to discuss your options, please do so. I would... 🙂

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 20, 2023 Jan 20, 2023

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Thanks for spelling that out for me. I did try and get a hardware update
and the Mac folks said my computer was too old now - so as you say Apple
computers are trying to get us to buy new machines when in fact the economy
right now is just so depressed that to buy a new machine is not feasible.
Someone should tell them!
I will continue on with the subscription - thanks
C
*Colleen Dardagan*
*Freelance Writer*
[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]
*"Speak less, do more!"*

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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@colleend94756531 

 

don't use enail to reply or remove your signature. these are public forums and you probably don't want that info on the internet.

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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You're welcome.

 

As a side note: when responding by e-mail, you need to (partially) delete your signature, as it contains private data that is not allowed on the Adobe fora for security reasons. A moderator had to edit your post. Not a big deal, if it gets detected, but it's a nuisance.

ABAMBO | Hard- and Software Engineer | Photographer

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