subscription

[hehdh33128612tcdx]

Adobe withdrew money from an account I don't know, I don't know how to get a refund because I don't know the account that was taken, how can I get a refund?

[jane-e · Accepted solution]

@hehdh33128612tcdx 

Only Adobe Customer Care can assist with billing. 

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Note that if you subscribed to an annual plan and cancelled before the year was up, the is a fee for early termination. I've moved your post from Using the Community to Account, Payment, & Plan.

~ Jane

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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