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New Here ,
Nov 13, 2024 Nov 13, 2024

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I tried I tried and I tried to cancel my trial before it ended but now I am being charged and I even sent the email, but I'm still being charged. How do I cancel my subscription I did not want monthly subscription? I just did the trial, but it was very difficult for me to cancel

 

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Community Expert ,
Nov 13, 2024 Nov 13, 2024

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See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

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Community Expert ,
Nov 13, 2024 Nov 13, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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