Subscription

[ciara_8779]

Hello,

I desperately need help! I had to get Adobe E-Siganture to sign a document online and signed up for the free trial. I canceled it immediately after I turned in the document. BUT Adobe still charged me for a subscription. I most definitely canceled the subscription because it no longer appears under the settings on my MacBook which I used to subscribe. However, I do not have a notification of canceling it in my Gmail. I know I canceled it, and not only was I charged $28 for April, but to cancel my subscription I have to pay $150 to cancel. I talked to an online chatbot that connected me with an assistant. They ignore my questions and statements about saying that I canceled and have not given me any solutions! It is insane they have a cancelation fee for that much! Adobe is a scam.

[Peru Bob]

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Scroll down here to see a list of the forums:
https://community.adobe.com/

[Jeffrey_A_Wright]

Ciara, thanks for posting your question about your active subscriptions to this public discussion forum. I am showing that the subscription is still active. You can use the steps listed in https://adobe.ly/44rztn2 to complete the cancellation process. You may need to use a different device or web browser if you are unable to complete the cancellation process, Ciara. ^JW

[kglad]

do you have proof of your cancellation? eg, the cancallation confirmation email sent after you cancelled?