subsription problem!

[Maria34301511juug]

Hello,
I have an urgent problem! With the expiration of the past year 2024 I thought the subscription plan paid monthly would end as well so I created another account where I purchased the plan for students while there was the sale during december. However, I've just been charged 67 euros for january for the plan I thought would be cancelled by now automatically. I am all nervous and scared, I don't have a lot of money since I am a student and now I'm scared I'll have to pay for two separate plans every month individually or I'll have to pay the cancellation fee. I really need the money. I would like to keep only the subscription on the new account. Please help!

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad · Accepted solution]

contact adobe support 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Maria34301511juug]

Thank you, this helped 🙂

[kglad]

you're welcome.  are all the problems solved?

check your account to be sure, https://account.adobe.com

[Maria34301511juug]

yes, the person I consulted this with was very kind and helpful

[kglad]

great! that's good to hear.

[Jeffrey_A_Wright]

Maria, I am sorry that you are encountering so many problems managing your subscriptions.

I see you canceled one plan but also started a new one today. If you did not intend to subscribe to Illustrator, make sure to follow the process listed at https://adobe.ly/408a4Lg to cancel the plan.

For information on the fees that are applied when canceling an annual membership, see https://adobe.ly/41Ygorx. ^JW