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Substance Painter 3D reedemed student license doesn't appear on Creative Cloud

Community Beginner ,
Nov 25, 2023 Nov 25, 2023

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I redeemed my Substance 3D license, but it doesn't appear on my Creative Cloud desktop app and i only have the "Try" option.

 

With the same account i have another student plan provided by the school and in my account i only see that plan and not the redeemed Substance student license.

 

Any help with this issue?

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Community Expert ,
Nov 25, 2023 Nov 25, 2023

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

 

===========================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

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Community Beginner ,
Nov 26, 2023 Nov 26, 2023

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Thanks for the response, but none of them worked for me.

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Community Expert ,
Nov 26, 2023 Nov 26, 2023

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You probably have an Enterprise account (your school account) and then you have two spaces in your account. An individual and an enterprise. I suspect your Substance plan to be in your individual space and the Creative Cloud plan to be in your enterprise space. In this case, you need to sign out and sign in again (https://account.adobe.com) and choose the corresponding space during the sign in. Check with https://account.adobe.com/plans the plan(s) that you have in the corresponding space.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 26, 2023 Nov 26, 2023

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I thought the same thing but when I sign in it doesnt show me any other profile and automatically goes to my enterprise plan

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Community Beginner ,
Nov 26, 2023 Nov 26, 2023

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Just as I said that when I signed in it automatically went to my personal account and it showed the substance plan but when I tried to re-sign it went to the enterprise again automatically with no option to choose my personal 

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Community Beginner ,
Nov 26, 2023 Nov 26, 2023

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Ok perfect , problem solved. There is an option inside the account that chooses your profile automatically and that what was causing the issue with the account. 

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Community Expert ,
Nov 26, 2023 Nov 26, 2023

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glad it's sorted.  

 

to help others, where did you find the option to automatically choose your profile?

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Community Beginner ,
Nov 26, 2023 Nov 26, 2023

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Community Expert ,
Nov 26, 2023 Nov 26, 2023

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thank you. 

 

for others, to turn automatic profile selection on or off, do the following:

 

  1. Sign in to your Adobe Account with your email and password.

     

  2. Go to Account and security > Sign-in and security.

     

  3. Turn off the Select my profile automatically option.

     
 

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