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Suddenly a year membership?!

New Here ,
Aug 26, 2021 Aug 26, 2021

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Hi all,

As a student I used to use a monthly membership for Photoshop and also use the Portfolio website with it. Last year this was just a monthly service. Now after I bought it for what I thought was a month is now suddenly a yearly subscription? This was not communicated clearly when buying. I dont need it a full year, it's a waste of money for me now. 

I want to cancel my subscription ASAP and get last month refunded as I used only 1 month. The customer care is really frustrating as apparently, you can't chat or call with anyone. Real bummer...

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Aug 26, 2021 Aug 26, 2021
The Student and Teacher plans are only available as an annual plan, paid monthly or as an annual plan, prepaid.

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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how to cancel: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

if that fails to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1629985743657.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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The Student and Teacher plans are only available as an annual plan, paid monthly or as an annual plan, prepaid.

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New Here ,
Aug 26, 2021 Aug 26, 2021

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Thanks. That may be true, as a year ago this wasn't the case and it was a monthly service. And since this isn't clearly stated I'm aiming to get a full refund as I'm not using it for 99%. But the automated cancellation wants a cancel fee which I'm against. 

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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the fee is because you had an annual plan that you're canceling early.  again, contact adobe support.

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