Support Issues / Code Activation

[NyanMum]

This post is about help and how customer support is. It was two weeks ago when I temporarily lost access to my account with a subscription. I contacted support to ask for possible solutions. I was offered to transfer my subscription to my other account. I agreed. Support said that the activation code will be sent in a week. A week has passed, but there is no response, and as a result, almost 2 weeks later, I receive an email saying that they cannot send a new activation code and need to contact the reseller. I was surprised, because the support convinced me that they could reschedule the subscription. As a result, I spent more than three days trying to find solutions from support, and as a result, they say exactly the same thing and can't help me. That's how I was left without a subscription, without an account. The code was received in the MyASUS application as an inclusive laptop user. I'm shocked..left me with nothing.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[kglad]

why can't you contact the reseller and rectify the problem?

[NyanMum]

I'm sorry I didn't move the post.

As for the code, it was universal for this laptop and is no longer issued.

[kglad]

i moved your post.  you need not do anything with this thread. the info was for future threads, if there any.

can you contact your reseller about the code problem?

[NyanMum]

Yes. It's been 2 weeks. The reseller is not responding. I'm disappointed.

[kglad]

i don't know what can be done on adobe's end about a reseller issue.