Switching Plans

New Here ,
Aug 05, 2022 Aug 05, 2022

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I originally wanted to cancel my Adobe Creative Cloud plan but was offered the same plan for a lower. I did the day of the bill was due. I'm now being charged double along with the new cheaper plan. What should I do?

 

 

{Mod Note: Moving from the Creative Cloud Services to Accounts}

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Default, please use the process listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html to cancel the new plan.  The cancellation process is time-dependent, or you will incur a penalty if you take too long to cancel the new plan.

 

If you need help with the cancellation process or have any additional account or pricing-related questions, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can assist you.

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Adobe Community Professional ,
Aug 05, 2022 Aug 05, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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