Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Switching Subscriptions

New Here ,
Nov 23, 2019 Nov 23, 2019

Copy link to clipboard

Copied

I was supposed to purchase a subscription of Adobe Audition but mistakenly purchase a subscription of Adobe After effects.

I want to switch my After effects subscription to Audition subscription. Please guide how to do it.

TOPICS
Account management, Activation, Exchange

Views

240

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Community Professional , Nov 23, 2019 Nov 23, 2019
As far as I know, you need to cancel what you have and buy again To be sure you need to contact support Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html

Likes

Translate

Translate
Adobe Community Professional , Nov 23, 2019 Nov 23, 2019
Good evening. If 14 days have not passed since the order of After Effects, you can cancel from the web using the following procedure and you will get a full refund. If you purchase Audition again, there is no problem. Cancel Adobe trial or subscription If 14 days have passed, consultation with support is required. Please contact us via the link in the reply of John T Smith.

Likes

Translate

Translate
Adobe Community Professional ,
Nov 23, 2019 Nov 23, 2019

Copy link to clipboard

Copied

As far as I know, you need to cancel what you have and buy again

 

To be sure you need to contact support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 23, 2019 Nov 23, 2019

Copy link to clipboard

Copied

LATEST

Good evening.
If 14 days have not passed since the order of After Effects, you can cancel from the web using the following procedure and you will get a full refund. If you purchase Audition again, there is no problem.

Cancel Adobe trial or subscription

If 14 days have passed, consultation with support is required.
Please contact us via the link in the reply of John T Smith.


TkfY(ACP),JAPAN

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines