Bom dia Tenho minha assinatura a mais de um ano e gostaria de cancelar. Não estou cancelando antecipadamente, como é visto no comprovante de pagamentos que já há muito tempo tenho a assinatura, então solicito a anulação dessa taxa de cancelamento antecipado, visto que não faz sentido algum!
Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.
The Using the Community forum is for help in using the Adobe Support Community forums, not for help with account issues.
This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Below is contact information for customer support. The CSR you talk to might agree to waive it for you, but there is no guarantee they will do so as the early cancellation fee is part of the terms you agreed to when you chose your subscription plan.
Click the following to contact Adobe customer support staff for help:
Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.