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temporarily opt out

New Here ,
Apr 16, 2020 Apr 16, 2020

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how can I suspend using the plan?

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Account management, Collaboration, Feature request

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Adobe Community Professional ,
Apr 16, 2020 Apr 16, 2020

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As fas as I know there's no possiblity to suspend a subscription. But for more detailed informations I would contact the Adobe support.

 

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

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Adobe Community Professional ,
Apr 17, 2020 Apr 17, 2020

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As Axel says, there's no way to suspend a plan.

 

However, if you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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