Terminate the contract

[Maya.Ts]

I want to finish the contract for photoshop, but whenever I send the application, it always says that for early termination of the contract I have to pay 1500 SEK. Write to me when I have to send the application, so that you do not classify it as early? You look like robbers.      

It is very difficult to contact you. Write me a reply to email. I do not have time to navigate your forums.

Thank you.

Maya.

[Bani Verma]

Hi there, 

I am moving your question to the correct community, where experts can help you better. 

Thanks,
^BS

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Shivangi_Gupta]

Hi Maya,

We are sorry for the experience=. Since you have an annual subscription, you are being asked to pay the early termination fee for cancelling the subscription. However, you can always cancel the subscription before renewal to avoid getting charged for a new subscription. You can get all the details here: https://adobe.ly/3F3KW1M

Let me know if you have questions.
^Shivangi

[Maya.Ts]

Thank you, unfortunately I don´t remember when the contract renewal time
comes (please write me the exact date of my contract end!!!), so now I
inform you that I DO NOT WANT TO RENEW THE CONTRACT ANYMORE!!! THEREFORE I
WANT YOU TO SEND ME CONFIRMATION AT THE END OF THIS CONTRACT THAT MY
CONTRACT WITH YOU HAS ENDED!!!

Thank you.
Best regards,
Maya

[Shivangi_Gupta]

Oh I see!
The contract has renewed on April 03, 2025 and the next renewal date will be April 03, 2026.

Please check your mailbox if you received an email notifying you about it.

^Shivangi

[Maya.Ts]

Thank you!!!
I FORBID YOU FROM RENEWING MY CONTRACT AFTER April 3, 2026!!!

What date should I cancel this contract without you charging me an
additional fee?

Regards,
Maya.

[kglad]

cancel after your 12th payment is received and before the renewal date.

[kglad]

@Maya.Ts 

you should set a reminder so you're not dependent on the whims of your spam/email.