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Just wanted to let everyone, and I mean I will let EVERYONE know how awful the customer service is with this company. I was told I would get a refund for $249 back in March, and was told it would take 5-7 business days. Well, here we are on April 21, and still NO REFUND or CREDIT. I called them today, kept getting disconnected (5 times, which I completely believe was intentional) and when I did finally get to talk to someone it was with people that I could NOT understand very good at all. Their English skills are extremely poor. When we finally got thru what I wanted, they sent me a verification again that the refund was made, and then proceeded to close the CASE before I could check to see if the refund was made. I called my bank, and NO refund or credit was ever made! I'm tired of getting lied to, I just want my refund!
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Log-in to your Adobe Account and update your Case.
https://account.adobe.com/support
Or reach out to Adobe support again and ask to speak with a billing supervisor.
CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html
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Not only have they not refunded my original $249.99, they just charged me an ADDITIONAL $249.99! Who can I call to talk to? And I want to speak to someone here in the UNITED STATES!!!
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CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html
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If I call that number, do you promise that it will be with someone here in the US?
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No. Adobe is a global company with support centers in various regions.
Use the number for your region. Or use online chat.
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So in other words, I will get someone who can't speak english. Figures.
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English is the supported language in US, UK, Canada and Australia. If you have a problem with that, use online chat.