"Can you cancel my plan & make sure I don't get charged."
I don't find this sentence confusing but somehow your agent misread every word. 5 times, word for word, I asked for exaclty this but was instead bombarded with ludicrous UPSALES trying to get me to purchase more from you. I' lead to question your agent's lack of common sense as the entire issue is that I was over-charged in the first place. Even after I had twicd asked specifically to stop trying to upsell, the agent to continued, and continued to absolutley ignore my actual issue.
I have no idea if this was the specific agent being astoundingly incapable, or if you (Adobe) force your agents to upsell, but either way this eperience has left a sour taste and extremely damaged my opinion of your company. It's already almost impossible to get a hold of an actual human being to help, never mind to be treated like some con-man's "mark" when you finally get thorugh to one.
This is a public forum, but we are not part Adobe support Team. Hence, nobody here can help with an account or payment problem.
In case you wish to share your grievance please connect with Adobe Customer Service (make sure to sign into your Adobe account first) and ask customer support rep to connect you to the manager : https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person.