Terrible Experience on Day 2

New Here ,
Nov 21, 2021 Nov 21, 2021

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1. Signed up for Creative Cloud last week. Never received a confirmation email that I registed and wasn't sure if it went through until my credit card paid Adobe $17.39 on November 16.

 

2. It shows that I have the free service and there's no orders associated with my account even though I'm being charged.

 

3. Worked for the 1st day and now I'm having this problem:

It asks me to sign in every time and verify my account. The confirmation emails never come even after following Adobe's directions. There's no other way to verify since I tried using my secondary address and my Apple acctoun because it still asks me to verify my Yahoo account. I have my cellphone listed and there's no way to sign in that way. Adobe seems like their web services are outdated and it was easier using the standard photoshop/lightroom versions.

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correct answers 1 Correct answer

New Here , Nov 21, 2021 Nov 21, 2021

OK problem solved. I made an error when I put down my email address.

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below with your PAID id and password.
https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 21, 2021 Nov 21, 2021

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OK problem solved. I made an error when I put down my email address.

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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Glad you got it sorted. 🙂

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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