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The amount of the monthly payment has increased

New Here ,
Apr 09, 2023 Apr 09, 2023

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Hi, 

I used to pay a certain monthly amount for the cloud creative plan, but now the amount has increased and I can't reach anyone at Adobe.

Can anyone help?

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Billing

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Community Expert ,
Apr 09, 2023 Apr 09, 2023

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You might have got a special price which is generally increased after an year. To know the specific details about your case get in touch with Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Apr 09, 2023 Apr 09, 2023

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Thank you very much for your response, Manan. The popup gets opened but unfortunaly it says "Please contact your administrator for help.", although it's my personal account.

 Screen Shot 2023-04-09 at 16.46.22.png

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Community Expert ,
Apr 09, 2023 Apr 09, 2023

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LATEST

@naamab69387280 

 

for several weeks using my main computer (and 3 different browsers) i saw the same popup even though i've never had a teams or enterprise or eduction subscription.  using my mobile and a different computer, revealed the expected chat window: 

 

kglad_0-1681051644639.png

 

ie, try a different computer or mobile.

 

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Community Expert ,
Apr 09, 2023 Apr 09, 2023

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Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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