The problem with plan cancellation

New Here ,
Aug 02, 2021 Aug 02, 2021

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Hi 

 

I purchased Adobe plan July 19, I was trying to cancel my plan earlier but I couldn't do it. Today is the last day when I'm supposed to cancel it without any fee and when I try to it said that I have to pay some fee... I can't contact with Adobe help center because they are closed and tomorrow it will be to late. 

I don't know what to do, I could take risk and pay this 200$ fee and maybe the will pay me back but I cannot be sure.

 

plese if you know what I'm supposed to do, tell me.

 

 

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correct answers 1 Correct answer

Adobe Community Professional , Aug 02, 2021 Aug 02, 2021

Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for

...

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Adobe Community Professional ,
Aug 02, 2021 Aug 02, 2021

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Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

adobe contact icon.jpg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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New Here ,
Aug 02, 2021 Aug 02, 2021

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Ok I understand, thank you a lot. 

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