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The problem with the license

New Here ,
May 16, 2023 May 16, 2023

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I have a Creative Cloud All Apps 100GB license

these licenses are also automatically connected

  1. Photoshop
  2. After Effects
  3. Premiere Pro plan

why did this happen?

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Community Expert ,
May 16, 2023 May 16, 2023

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Moved to account.... forum.

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Community Expert ,
May 16, 2023 May 16, 2023

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What do you mean by "automatically connected"?

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New Here ,
May 19, 2023 May 19, 2023

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I found new licenses in my account that I didn't connect. I bought only one license of Creative Cloud All Apps and started using the apps, but the next time I need to pay for the license from my card and more money than necessary was taken. I log in and find the following 3 licenses

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Community Expert ,
May 16, 2023 May 16, 2023

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your message is confusing. you should explain more carefully your issue/point

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LEGEND ,
May 17, 2023 May 17, 2023

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Are you trying go to run these over separate computers? No, you cannot split an all apps license or share it.  Or get more than 2 computers with extra licenses? No. Doesn't work that way. 

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New Here ,
May 19, 2023 May 19, 2023

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I`m use programs ony one pc. I know that licence dosent separated for more pc

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Community Expert ,
May 19, 2023 May 19, 2023

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I'm not sure what you're saying.

 

Log-in below to find out what you're paying for.

https://account.adobe.com/plans

 

Did you previously purchase single apps?

Are you logged-in to your Creative Cloud plan with the paid ID & password associated with your plan?

 

If you need technical support, contact Adobe.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Expert ,
May 19, 2023 May 19, 2023

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contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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