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The subscription, should work on my phone and my pc?

New Here ,
May 15, 2023 May 15, 2023

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hey guys.I got subscribed to adobe acrobat on my mobile, but my subscription is not working on my PC, is this how it supposed to be? 

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correct answers 1 Correct answer

Adobe Employee , May 16, 2023 May 16, 2023

Hi there,

 

Happy to help!

 

If you've purchased a subscription from a mobile app store, the subscription is for mobile devices only. Subscriptions purchased in the mobile app give you access to features only on mobile devices.

The Desktop subscription includes access to the Mobile product but not vice-versa. 

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
May 15, 2023 May 15, 2023

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Did you buy from Adobe or from Apple or from the Google play store?

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New Here ,
May 15, 2023 May 15, 2023

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I bought from apple :/--


<personal info removed>

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Community Expert ,
May 16, 2023 May 16, 2023

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@ONE WORTH SER299035847jwk 

 

if you want help/cancel with your apple purchase, use https://support.apple.com/contact

 

p.s. do NOT reply via email or remove your signature before sending. these are public forums.

 

p.p.s. 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.p.p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Adobe Employee ,
May 16, 2023 May 16, 2023

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Hi there,

 

Happy to help!

 

If you've purchased a subscription from a mobile app store, the subscription is for mobile devices only. Subscriptions purchased in the mobile app give you access to features only on mobile devices.

The Desktop subscription includes access to the Mobile product but not vice-versa. 

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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New Here ,
Mar 09, 2024 Mar 09, 2024

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Well that is not particulary appropriate, if I purchased the app through the app store (android owner here) and my account is tied to it, then I should be able to use it on my pc. I have it on my tablet as well. Is there another option to have the on all three, mobile, pc and tablet under ONE subscription? 

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Community Expert ,
Mar 09, 2024 Mar 09, 2024

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@josefc75652647 

 

yes, if you subscribe via adobe.com

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New Here ,
Mar 09, 2024 Mar 09, 2024

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In other words I would have to purchase another subcription on top of the one I have now?

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Community Expert ,
Mar 09, 2024 Mar 09, 2024

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most would cancel one and then start the other.  doing that and avoiding a penalty would be tricky, if you have an annual commitment.

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