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There is no billing statement for this item

New Here ,
Dec 28, 2022 Dec 28, 2022

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Dear, we have received two invoices of 12.09 euros. One on dd. 03.12.2022 and one on 21.12.22. I have activated a free subscription for three months and of course canceled it in time. I can't find anything in my account about a free three-month subscription or an invoice from Adobe. So 24.18 euros has been deducted from my account via paypal. I can provide you with the proofs of payment, but I need an email for that. The Belgian financial watchdog obviously does not accept such transactions and will intervene in the future if this is not resolved. Hopefully it won't come to that and we're counting on a full refund. Thanks for the effort.

Paul Rabaey

(EMAIL ADDRESS REMOVED BY MODERATOR)

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Adobe Employee ,
Dec 28, 2022 Dec 28, 2022

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Hi Paul,

 

Thank you for writing in to us.

 

Firstly, I’d like to sincerely apologize for the inconvenience.

 

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

 

I understand that you wish to discuss on the billing issue however, since this is a community forum and we will not be able to discuss any account or refund related information, I would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

 

Please use the link below to connect with the Adobe Customer support via chat or on the phone. You must be signed in with your Adobe ID.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Let me know if you have any more questions, comments, or concerns.

 

Thank you,

Rashmi Swain

 

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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LATEST

in addition to chat mentioned by @Rashmi27002770wxve, there are 2 other ways to contact adobe; phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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