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They took money from the card!

New Here ,
Aug 17, 2022 Aug 17, 2022

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Today I used a gift code from Coursera Google UX Design Certificate to unlock Adobe XD, and then I was asked to enter my banking information. Then the fun part began, I was charged $24, it really confused me, because I did not want to connect the Adobe Creative Cloud plan. I decided to disconnect it and I was told that I would have to pay $224!!! Now asking a question to the Adobe community! Solve my problem:
1. Why was I automatically connected to the Adobe Creative Cloud 100GB plan when I didn't want it connected.
2. What was the reason I was charged without confirmation that I was paying.
3. I don't want to pay a $224 fine for a service I didn't want to connect!

Please pay attention to my problem! I am the sole owner of this account, no one has access to my bank and personal information. Thank you, I am angry!


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LEGEND ,
Aug 17, 2022 Aug 17, 2022

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"Please pay attention to my problem!" This is a user to user forum. We are Adobe customers like you. You need to contact Adobe Customer Service and I recommend you do it urgently.

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Community Expert ,
Aug 17, 2022 Aug 17, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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